Airlie Beach 07 4967 7700 - Proserpine 07 4964 6700

OUR POLICIES

Test Results
If you are having blood tests, X-rays or other investigations, please make a follow up appointment to discuss your results with the doctor. The practice will only provide a follow up call or recall if the results are abnormal. Our doctors review the results of tests daily, if you have not been contacted by the practice, your results are not abnormal and do not require further follow up. Results will not be discussed over the phone, if you would like your results please ensure you make a follow up appointment .
Communication
We try to keep interruptions to patient consultations to a minimum you can help us by:

  • Advising us if it is an emergency.
  • Letting us know If the doctor had called you and asked you to cal.

Our staff are experienced in deciding the appropriate response to your request, if the Doctor or nurse is unavailable a message will be taken and you will be advised when your call will likely be returned.

Appointments
Consultation is by appointment only with urgent requirements being met as the need arises. If you are unable to keep your appointment please let us know so that we can accommodate another patient. When calling for an appointment please give the receptionist some indication of the nature of the problem so sufficient time can be scheduled for your appointment. This will assist us to keep running on schedule and reduce your waiting times.

Recalls and Reminders
Our practice is committed to preventative care. We may issue you with a reminder notice or recall for a service appropriate for your care. We can advise you of non-urgent recalls, reminders and appointment times by SMS. Please advise reception or your GP if you do not wish to be part of this system or would like further information about it. Your details remain confidential and you will not receive any marketing or promotional material

Complaints
We welcome constructive criticism at this practice. If at any time you are unhappy with the service provided please speak with the Practice Manager. There is a feedback box on site if you wish to suggest an improvement and at times Staff may invite you to complete a questionnaire regarding your experience at our practice. If you feel that you need to take any matters further or wish to discuss your complaint please contact the health ombudsman 133OHO.

Privacy and your rights
Our practice policy states: The practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of this practice to maintain the security of your personal health information at all times and to ensure that this information is only available to authorised members of staff.

We abide by the 10 national privacy principles available at http://www.privacy.gov.au/health